At EVANS Drum Heads, we want you to love every product you purchase from us. If for any reason you are not completely satisfied, we’re here to help.
Returns
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You may request a return within 30 days of receiving your order.
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To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it.
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Proof of purchase (order confirmation or receipt) is required.
To start a return, please contact us at [email protected]. Once your return is approved, we’ll provide instructions on how and where to send your item.
Refunds
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Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 7–10 business days.
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Shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
Exchanges
If you received a defective or damaged product, please contact us at [email protected] right away. We’ll gladly arrange a replacement or exchange.
Non-Returnable Items
Certain items may not be returned, including:
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Customized or personalized drum heads
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Gift cards
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Items marked as final sale
Questions
For any questions about returns, refunds, or exchanges, please reach out to our customer support team at [email protected].