Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–3 business days. Shipping times vary depending on your location and the shipping method chosen at checkout. You will receive a tracking number once your order has shipped.
To create an account, click the Sign Up or Register button on our website, provide your name, email, and password, and follow the prompts to complete registration.
Before your order ships, you can update your shipping address in your account settings. If your order has already been processed, contact our customer support immediately at [email protected].
After your order ships, a tracking number will be sent to your email. You can use this number on the carrier’s website to monitor your delivery.
No. For your security, we do not store credit card information on our servers. All payments are securely processed through trusted payment gateways.
Sales tax is applied according to local and regional laws. The total sales tax will be calculated and displayed at checkout.
We ship to many countries worldwide. Please check our Shipping Policy or contact us at [email protected] for specific international shipping options.
Orders are generally consolidated into a single package. However, depending on item availability or shipping locations, your order may arrive in multiple packages.
If you need to swap an item
Returns and Exchanges
You may request a return within 30 days of receiving your order. Items must be unused and in original packaging. Contact us at [email protected] to initiate a return.
If you receive an incorrect item, please contact our customer support immediately at [email protected]. We will provide instructions for a replacement or return.
If your order arrives damaged, contact us immediately with photos of the damage. We will guide you through the replacement or return process.
Once your return is authorized, our support team will provide the correct mailing address and instructions for returning your item safely.
You can reach our customer support team via email at [email protected]. We aim to respond within 24–48 hours on business days.
Contact us as soon as possible at [email protected]. If the order has not yet shipped, we can update the address for you.
Orders can be modified or canceled only if they have not yet been processed for shipping. Contact our support team immediately to request a change.
Yes. If an item is available for pre-order, you can place your order and it will be shipped as soon as it becomes available. Pre-order items are clearly marked on our website.